Order to Cash Services
Overview
Executive leaders and decision makers can find significant savings through improved visibility of O2C process break points and value leakage that typical metrics, such as days sales outstanding (DSO), bad debt, and perfect order, may not fully capture. A more objective analysis can also uncover failures to meet evolving customer expectations, with even greater long-term ramifications for revenue generation.
Order to Cash Services
CFGI specializes in delivering independent, strategic Order to Cash advisory, implementation, and operational support services to our private equity and corporate clients. Our team comprises former corporate order to cash professionals with deep industry experience, offering hands-on assistance and practical, actionable solutions across a spectrum of Order to Cash services, including:
- ASC 606 and IFRS 15 Compliance
- Revenue Cycle Management
- Cost Accounting
- Order to Cash Diagnostic (assessment of current state OTC operations across people, process and technology dimensions)
- Interim Management Support Across Operational, Technical Accounting, Project and Program Management Roles
- OTC Platform Assessment and Selection
- Revenue Management System Assessment, Selection and Implementation & Reimplementation
- DSO reduction strategies
- Governance and Policy & Procedure Development
- M&A Transaction Support
- Working Capital Management
- Treasury Management / Hedging
- Order to Cash Financial and Operational KPI Development, Analytics and Reporting
- Master Data Management
- Invoicing, Disputes, Collections Strategy and Cycle Enablement
We collaborate directly with your Order to Cash leadership or external advisors and our commitment to a hands-on approach fosters client relationships that deliver an unparalleled service experience.
Order to Cash Pain Points
Pain points throughout the order to cash process can have a significant impact on both the customer and employee experience, having negative financial impacts on a company’s overall performance. Common pain points include, but are not limited to:
Master Data
Incomplete or outdated master data delays billing and customer outreach capabilities.
Credit Management
Inadequately assessing creditworthiness or client risk can cause cash flow issues or shortages.
Aging AR
Failing to send & collect invoices on time, misattributing funds and not tracking unpaid invoices impact a company’s liquidity.
Cash Application
Breakdown in matching customer payments with outstanding invoices impacts business operations and customer experience.
Inefficient Payment Methods
Limited digital payment capabilities slow down cash collections and prevent ease of customer payments.
Analytics & Reporting Capabilities
Limited visibility into real-time financial data slows the ability for strategic decision making.
Service Delivery Model
Current infrastructure strained by peaks in transaction volume, while fragmented systems lead to manual processes.
Revenue Recognition
Improper identification of performance obligations or treatment of contract modification and revenue disclosure vs internal data mismatches.
Workforce Talent Gaps
Lack of defined roles and leadership cause organizational friction and inefficiency.
Benefits of Optimizing Your Order to Cash Process
CFGI brings an industry routed focus to its OTC projects. Organizations benefit from the external perspectives from peer and non-industry organizations to challenge traditional thinking and explore best practices in new or different services and products.
Through CFGI’s proven methodology and approach to optimizing OTC processes, we have a track record of helping our clients achieve:
Increased cashflow and optimized working capital through receivables reduction strategies.
Increased efficiencies through process enhancements.
Enhanced governance programs and well defined policies and procedures.
Streamlined technology capabilities to solve business challenges.
Single source of truth for data to be used as the basis for decision making, reporting and client facing needs.
Sample Representative Order to Cash
Services Experience:
Technologies We Work With
An effective Order to Cash strategy is crucial for unlocking working capital and enhancing the customer experience. If you are contemplating transforming your organization’s Order to Cash ecosystem, we would love to hear about your goals and challenges. Contact us today!
Connect With Our Leaders
Chad Mello
Managing Partner
(603) 661-7390
cmello@cfgi.com
Mike Taranto
Managing Director
(240) 601-8076
mtaranto@cfgi.com
